Privacy Policy

Last updated: September 5th, 2019

Who we are

We are The CCB Training School, a part of Comedy Café Berlin, a theater and improv school based in Berlin, Germany. Our website address is: http://www.training.comedycafeberlin.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you contact us via our contact form, we collect your email address and IP address.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

For a full explanation of our use of cookies, please visit our Cookie Policy page.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website or have an account with us, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Please be aware that if you are a student and request your data be erased, we will no longer be able to register you for courses beyond Level 1 as they require prerequisite verification information stored in your account.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Our contact information

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
The CCB Training School
training.comedycafeberlin.com
Katz & Telson GbR
Roseggerstr. 17, 12059 Berlin
Email: training@comedycafeberlin.com

What we collect and store

While you visit our site, we’ll track:

  • Courses/workshops you’ve viewed: we’ll use this to, for example, show you courses/workshops you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Site analytics/metrics (see Analytics below)
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order (if necessary)!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

By registering for a course or workshop, we will automatically create a user account for you as part of the checkout process. This account allows us to keep track of which courses and workshops you’ve registered for, whether you’ve passed courses (necessary to ensure students have met prerequisites), and (in the future) store student feedback written by teachers after each course. The user account also stores your name, address, email and phone number, which will be used to populate the checkout for future orders/registrations.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Analytics

We utilize Matomo for analytics. This service is installed on our own servers and analytics data is used solely for internal metrics and troubleshooting and is not shared with third parties.

Usage data — when you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more.

The processing of personal data with Matomo is based on legitimate interests.

The legitimate interests

Processing your personal data such as cookies is helping us identify what is working and what is not on our website. For example, it helps us identify if the way we are communicating is engaging or not and how we can organize the structure of the website better. Our team is benefiting from the processing of your personal data, and they are directly acting on the website. By processing your personal data, you can profit from a website which is getting better and better.

Without the data, we would not be able to provide you the service we are currently offering to you. Your data will be used only to improve the user experience on our website and help you find the information you are looking for.

Details of transfers to third country and safeguards

Matomo data is hosted in The United States of America, with DreamHost, LLC, a GDPR-compliant web host.

Retention period or criteria used to determine the retention period

We keep the personal data captured within Matomo for a period of 13 months.

The existence of each of the data subject’s rights

As Matomo is processing personal data on legitimate interests, you can exercise the following rights:

  • Right of access: you can ask us at any time to access your personal data.
  • Right to erasure: you can ask us at any time to delete all the personal data we are processing about you.
  • Right to object: you can object to the tracking of your personal data by using the following opt-out feature:

The right to withdraw consent at any time

You can withdraw at any time your consent by visiting our Cookie Policy page

The right to lodge a complaint with a supervisory authority

If you think that the way we process your personal data with Matomo analytics is infringing the law, you have the right to lodge a complaint with a supervisory authority.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Teachers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent (if applicable)
  • Student registration information, including pass/fail status and student feedback for each registered course
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to ensure smooth registration and a successful learning experience, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you.

Marketing

We use MailChimp for email newsletters and marketing. If you sign up for our newsletter or register for a course or workshop, some of your data will be passed to MailChimp, including your name, email and, if applicable, any courses/workshops purchased on our site.
When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day.
Please see the MailChimp Privacy Policy for more details.

Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details.

Additional information

How we protect your data

Personal data shared with our company is protected following established industry standard protocols and procedures. We do not sell customer data to anyone.

What data breach procedures we have in place

We follow all breach disclosure procedures subject to EU/German law.

What third parties we receive data from

We do not receive data from third parties.

What automated decision making and/or profiling we do with user data

We do not use automated decision making and/or profiling.

Industry regulatory disclosure requirements

We collect information about you during the checkout process on our ticketing and registration store.